Champs Sports

Champs Sports at 220 Greece Ridge Center Drive, Rochester, NY 14626: Contacts, address, phone, site, reviews, directions, opening hours, photos, map.

Establishment   Clothing store   Shoe store  

Contacts

Price level:
Moderately

Phone number:
+1 585-227-0306

Address:
220 Greece Ridge Center Drive, Rochester, NY 14626
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Website:
stores.champssports.com

Categories:
Establishment   Clothing store   Shoe store  

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Opening hours

Sunday 11:00am — 06:00pm
Monday 10:00am — 09:30pm
Tuesday 10:00am — 09:30pm
Wednesday 10:00am — 09:30pm
Thursday 10:00am — 09:30pm
Friday 10:00am — 09:30pm
Saturday 10:00am — 09:30pm
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Photos



Reviews

  • Joe Hoang
    Aug, 14 2018
    ★ ☆ ☆ ☆ ☆
    Very very bad experience at this location. On June 2 of 2014 I placed a order on a pair of shoes that they didn't have my size available in the store. I was told that it would take about 5 to 7 business days to arrive. Today June 11th, I called to see if they had come in yet. The employee simply responded with that she hadn't seen any orders come in today. Told me that they would call me when my order arrives. Then immediately hung up on me. She didn't even asked for my name or how many days it had been. So how is it possible that she can tell me they weren't in yet.

    So I proceeded to call customer service to find further details. I gave them all the information requested and they told me that it was delivered on Saturday June 7th. They then put me on hold to call the store to see where my shoes were. I was on hold for about 10 mins when the representative then told me that they couldn't find them in the store. She stated that it was possible that my order could have been delivered to Foot Locker. She told me that she would try to get in touch with Foot Locker if they had received my order. She also told me that in the meantime, I could go into the store and either get a refund or have them re-order them.

    I took her suggestion and went to the store. At the store, I asked them if they had located my shoes. The girl that I spoke to on the phone with my initial call was the one who was servicing me. She asked me for my name, then proceeded to head to the back of the store. She came back out with my shoes. I was told that they got mixed up with the "outgoing" shipment. Needless to say, I was very disappointed with the explanation and handling of my query to begin with. I totally felt lack of professionally in the matter in which it was handle by this individual. Zero stars from me and would not recommend this location.
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