Action Towing and Service

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Reviews

• Justin Frost

  Jul, 20 2018
  ★ ☆ ☆ ☆ ☆
  ***TLDR*** - They failed to replace a fuel pump correctly and failed to reconnect fuel lines so I wasn't leaking fuel like a semi open spigot, twice. For the same botched job.
  
  This place is awful. Starting from the beginning?
  
  I have a 2004 Dodge RAM 1500 and one cold and blistery day I was happily driving down the road until the truck stopped running and rolled to a stop. Called up Action for a tow truck to bring it to the shop because after a bit of examining, I concluded that it must be the fuel pump. This not being something I am readily able to take care of myself much less on the side of the road, I didn't have a choice. They say the tow rig will be there in about an hour. After about two hours I call and I am told that the driver is about 15 minutes away. Fast forward 35 minutes and the truck has now arrived. Fast forward to the shop. They diagnose it and tell me that it is indeed the fuel pump and I accept the charges for them to carry on with the work. I get it back right as they are closing and figure out a day later that it's leaking fuel. It may have stopped running but it certainly wasn't leaking fuel before. So I have to take it back in of course. They have it for a day, which has now interrupted my schedule with personal appointments and for work. I get it back again. I parked it and went out of town for a couple of days. I get back, take it to the gas station, fill it all the way up, start it up, and my gas gauge immediately drops all the way to empty. Gas light on and all. Clearly they botched something or it was a faulty unit. (The fuel filter and pump are a part of an assembly that is connected to the gas level sensor.) Having had to bring it in already so they could FINISH THE JOB by fully attaching the fuel lines they disconnected to replace the pump, I have zero confidence that it wasn't one of their shoddy techs at fault. You guessed it! I have to take it back in again. I personally go to the business instead of talking over the phone on Monday. I'm told that the part won't be in until Tuesday afternoon so I would have to bring it in on Wednesday. Now this has interrupted yet another day of appointments and work. I leave it Tuesday night for them to get working on it ASAP, but don't receive a call that it is finished until 5:19P when they close at 6P. I have them leave the key in the truck so I can come get it after work. After getting a ride there to retrieve my truck, I am thankful for my friend bringing me and let him go on his way thinking "there is no way they could possibly have **** this up again..". WRONG. I start the truck and look underneath by the gas tank and as this "new pump" is running, it's spewing gas all down the side of the gas tank. It's later in the evening and I didn't want to interrupt my friend's schedule anymore that I had, so I drove it home watching over a quarter tank of gas just get dumped as I am driving. Now I've had enough. I'm taking it back in tomorrow morning and I'm not leaving that office until a refund is issued while they fix my truck. Except this time, I'm going to sit there and babysit. When they get done, I check it completely over because the professionals are clearly incapable of doing so themselves. Ladies and gentlemen, this is atrocious. I was supposed to be out of town tomorrow for work. Had they not done a shoddy job and left fuel lines partially disconnected once before, I would have not thought to look underneath and see that before driving over 2 hours out of town for work. Imagine if they did your brake job and didn't tighten the lug nuts down like they have not reconnected my fuel lines TWICE within TWO WEEKS after having the truck there on four occasions for the same garbage job? Take your money, valuable time, and most importantly safety elsewhere.

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